Frequently Asked Questions

What makes this store unique for astronomy lovers?

Our store is dedicated to the passion for astronomy and stargazing. Every product, from apparel to accessories and tools, is crafted to reflect the beauty of the cosmos and support the unique interests of astronomy enthusiasts. We’re here to make it easier for stargazers to express their love for the universe with quality products that inspire.

Who is this store for?

This store is for anyone fascinated by the stars! Whether you’re a seasoned astronomer, a beginner stargazer, or just someone who finds the night sky captivating, we have products designed to match your interests. It’s also a great place for gift-seekers looking to surprise the astronomy enthusiasts in their lives.

How are the products chosen for the store?

We select products that combine quality with meaningful design, ensuring each item aligns with the interests of our astronomy-loving community. From visual observation logbooks to celestial-themed apparel, every piece is thoughtfully curated to support and celebrate the stargazing experience.

Why do you focus on astronomy-specific products?

Astronomy is a unique hobby that brings people closer to understanding our place in the universe. By offering products tailored for astronomers, we aim to enhance that experience and foster a community that shares a passion for exploration, wonder, and discovery.

What’s the store’s mission?

Our mission is to inspire, connect, and support astronomy enthusiasts by providing them with high-quality products that celebrate the cosmos. We want to be the go-to place for all things astronomy, whether for personal use, gifting, or sharing your love for the universe with others.

How can this store use NASA images in its products?

NASA images are part of the public domain, meaning they can be freely used and shared for various purposes, including commercial use. This allows us to incorporate stunning NASA images, such as nebulae and planets, into our products legally. However, we ensure that all images are accurately credited and maintain NASA’s integrity by using these images responsibly and in a way that promotes public interest in space exploration and astronomy.

Do you offer international shipping?

Not at this time. May be in future.

Are your products eco-friendly?

We care about the planet and prioritize sustainable practices wherever possible. Our products, including apparel and printed materials, use eco-friendly inks and recycled paper where noted, and we’re committed to adding more sustainable choices in the future.

How can I track my order?

Once your order is shipped, we’ll send you a confirmation email with a tracking number and a link to monitor its journey. You can track your order at any time to stay updated on its estimated delivery.

What sizes are available for apparel?

Our apparel comes in a range of sizes to suit everyone. Each product page includes a detailed size guide to help you find the best fit. If you’re unsure, feel free to reach out to our team for additional guidance.

Do you offer discounts?

Yes, we offer discounts from time to time! Be sure to subscribe to our newsletter and follow us on social media to stay updated on our latest promotions, seasonal discounts, and exclusive offers tailored for our astronomy-loving community.

What is your return/refund policy?

We want you to be completely satisfied with your purchase. If you need to return an item, you may do so within 5 days of delivery. Please ensure the product is in its original packaging and condition. Once we receive the returned item, we’ll process your refund, which typically takes 5 to 10 business days. If you have any questions, please contact us at contact @ WearTheCosmos . in or see the return/refund policy here.

How can I contact customer support?

You can reach out to us anytime through our Contact Us page or by email at contact @ wearthecosmos .in. We aim to respond within 24 hours to assist you with any questions or concerns.

Can I request a custom design?

We currently offer curated designs specifically crafted for astronomy enthusiasts. However, we’re always open to hearing customer feedback and design ideas for future releases! Let us know what you’d like to see in our store.

How long does shipping usually take?

Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders arrive within 2 to 5 days business days. We’ll provide tracking details so you can follow your order’s progress.

Can I cancel or modify my order after placing it?

We process orders quickly to ensure timely delivery, so modifications or cancellations may not be possible after purchase. If you need to make changes, please contact us immediately, and we’ll do our best to assist.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, UPI and net banking. All payments are securely processed to ensure your information is protected.

How are your products packaged?

Our products are carefully packaged to ensure they arrive safely at your doorstep. We also strive to use eco-friendly packaging materials whenever possible, so you can feel good about your purchase.

How can I stay updated on new products and promotions?

Join our mailing list to be the first to know about new arrivals, exclusive discounts, and special offers! Follow us on social media for regular updates, astronomy facts, and more.